Xesta Slow Emotion Cork Limited B644

 There are two types of pre-order. 

A) "Pre-order (item name)"

"Pre-order (item name)" indicates that the item is currently not in our stock.
If you place an order, we will make a back-order to our suppliers or the manufacturers. 
It takes more time than processing with a regular order so please allow us a few extra days. 
If we are not able to secure the ordered item for you or it takes long time to ship, we will contact you. 
In that case, you will have the option to ship your order at the next production run, order another item, or cancel your order. 
Once we place a back-order, your payment status become "Paid". 
If you cancel the order when the status is "Paid", you will be charged a refund fee. 

B) "Pre-order (item name) coming in (month)"

"Pre-order (item name) coming in (month)" indicates a new item to be available in the near future. 
We gather information from manufacturers and suppliers to create this pre-order page. 
It is difficult for us to give you an exact release date, but we will ship products to you as soon as possible after they are available. 
Please note that the release and delivery of the product may be delayed due to production delays by the manufacturer. 
In addition, if the number of pre-orders exceeds the expected number of items in stock, we may ship the product at the next production run. 
If you cancel your order, a refund fee may be charged. 

FAQ about Pre-Order 

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Customer Satisfaction:
We are committed to providing the best customer service available. 
We honor all terms and conditions mentioned on our website and strive to ensure your shopping experience will be trouble-free and enjoyable. 
If for any reason you are not satisfied with the condition of your purchase, we will do everything in our power to resolve the situation in a timely and positive manner. 

Refund Fee:
For orders that are canceled or returned due to buyer circumstances, and refunds and changes are made after 6 hours of the order, the buyer will pay 5% of the refund amount as a refund fee.
That's why PayPal and other payment providers don't return the settlement fee to us when we refund the money to you.
Learn about => When the amount is refunded

Restocking Fee:
If an order is returned for cancellation or modification after six(6) hours from the date of order and due to Buyer's circumstances, Buyer shall pay fifteen percent (15%) of the merchandise price as a restocking fee.
And we do not refund any shipping charges once the items are shipped out from our international shipping office. 
The buyer is also responsible for all cost sending the item back. 

Cancellation of Pre-Order:
Cancellation of an item after it has been reserved with the manufacturer will incur a fee.If the item is not in stock, the buyer will only pay a refund fee.
For refunds after 120 days after payment has been completed, the system will not allow cash refunds.
Please choose to refund with Heaven's Point or with a discount coupon.

Refund amount in your currency
We processes all orders in Japanese Yen.
You may receive the different amount in your currency from the one when you paid because currency exchange rate changes. 

We appreciate your understanding.

Return Policy:
We do not accept returns, exchanges for customers' circumstances.
In case of damage or loss, the actual damage cost will be COMPENSATED within the amount shipping insurance can cover.
If you choose Airmail with no insurance no tracking, you CAN NOT receive any compensation.

Return Conditions
1) For "Brand new" condition items: They must be in new condition. Returns on damaged or scratched merchandise WILL NOT be accepted.
2) All product packaging (boxes, manuals, etc.) and certificates of authenticity must be returned with the item. Any items returned without original documentation will be rejected. DO NOT deface original cartons or packaging in any manner. We will not accept a return if the packaging is not in its original condition.
3) Returns are permitted within 14 DAYS from the date of receipt of goods. All Shipping, Handling, and Insurance charges are NOT REFUNDABLE.
***Even if we offer free shipping for the item, we refund the balance after deducting the postage for the ORIGINAL SHIPPING/HANDLING charge. 
4) Shipping and handling charges for returning items will be borne by the buyer.
5) Insure the shipment for the value of the merchandise and ship your return with a signature shipping service.

Cancel and Return Condition for our "SNIPE" service
"SNIPE" is the service that we make orders on/in shops in Japan instead of you. So you CAN NEVER cancel and return any items once you pay our invoice.

However, you can cancel ONLY in the case...
1)The item has been sold just before we make orders.
2)We found some BIG DIFFERENCE in the item condition in our inspection when we receive.

Please feel free to contact us before your ordering if you have a question. 

 When there is a problem with the product you received

When you receive the product, please check for any scratches or damage.
Learn about => Exchanges and Shipping Costs

[Damage during use]
Any damage or defects found during actual use are the responsibility of the customer and the item will not be replaced or refunded. We strongly encourage you to check the condition of your items in detail upon arrival before taking off the product tags.


[Manufacturer's warranty]
The manufacturer's warranty is a service that provides repair or replacement for a fixed repair fee if the product is used in Japan within the warranty period. If the product is damaged overseas, you must contact us. The warranty card is not shipped with the item, but kept by us.

Shipping/Handling Charge
All products are shipped from Japan.
Total shipping weight and shipping/handling fees get automatically calculated on our SHOPPING CART PAGE. 

Import duties, taxes, and charges
Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the BUYER'S responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick up the item - do not confuse them for additional shipping charges.

For the Anglers in Itay and Brazil:
Tell us your Tax Code, Codice Fiscale(Italy), CPF(Brazil), please.

We need them to fill in shipping documents.

Arranging After Payment
We appreciate your understanding that there are some possibilities to adjust the shipping fee after you have made a payment.
If the actual shipping fee turns out to be less than the amount that has been charged, we will refund the excess.  If the shipping fee that has been charged turns out to be short, we will send you an additional invoice for the difference. 

Combine Shipping
We accept combine shipping for all orders made within 7 Business DAYS from the 1st order.

Handling Time
We need 4-5 Business days to move the items from our shops/warehouse to our international shipping office.
In case we need to take some items from makers/wholesalers, it may take 5-10 Business days or more. 
*We close on Saturdays, Sundays, national holidays and new year/summer holidays.

Remote Areas
A remote area refers to a location that is considered challenging to serve by the logistics company. If the your location is in a remote area, your shipment may be subject to a remote area surcharge.

Delivery Service
EMS/EXPRESS MAIL SERVICE, DHL EXPRESS, FedEx
are recommended because these are traceable, fully insured and faster than standard postal services.

DHL Express
We do not ship the parcels LONGER THAN 120cm by DHL.

FedEx International Priority/International Economy
Rods packed in the tubes LONGER THAN 150cm CAN NOT be shipped by EMS.
However, we offer worldwide shipping for these rods fully insured with tracking by FedEx.

*The difference will be charged in case the volumetric weight is heavier than the actual weight.

**If your shipping address is in the REMOTE AREA, please choose the "REMOTE AREA" shipping option on shopping cart or an EXTRA FEE will be charged.
You can check the "REMOTE AREA" from the links below.
FedEx Remote Areas
DHL Remote Areas

*Before purchasing, please be sure to check whether the delivery destination is a remote area.

*If you do not select the correct shipping charge, you will be charged a remote fee after placing your order.

**You can check our note for rod shipment here.
Shipping Rods

Airmail/ePacket
You can choose these for Light, Small Orders.
Airmail and ePacket are available for LESS THAN 2000g respectively. 
We ship orders by Air Mail; NO tracking NO insurance ONLY if the total amount of the order is LESS than 3000JPY.
That's why we DO NOT REFUND in the case that the parcels get lost, stolen and damaged in delivery.
Before we prepare shipping, we need your CLEAR AGREEMENT to the term.
Confirmation Form
ePacket is recommended only for the value less than anywhere around 6000-10000JPY considering insurance cover only UP TO 6000JPY.
we CANNOT REFUND MORE THAN 6000JPY 
when the parcel gets lost, stolen and damaged.

Shipping Charge and Duration
You can see shipping charge and duration table here

EMS, Airmail, ePacket
Shipping Charge and Duration Table(Japan Post)

DHL Express, FedEx
Shipping Charge and Duration Table(DHL Express, FedEx)

FedEx for Longer than 150cm Rod Tubes
Long Rod Shipping Charge Table

Required Shipping Information
We can ONLY ship to the address you have put in the shipping information when you make payment.

We need your phone number and also some additional information like tax code is required for the customers in some countries.

It's a shame but we cancel your order if we do not get all these information within 7 days. 

Change of address after shipment

Do not change the address by yourself after the goods have been shipped from our office. The courier will charge the shipper a handling fee. If incurred, the customer will be required to pay all fees. If you change your address, please be sure to contact us via chat immediately after placing your order.

Shipping Arrange Request
We can arrange your shipping as much as we can do.
Please feel free to ask us anything about your shipping but before that, you have to complete your order with payment.

***Do not worry to close your order and make payment before asking us to arrange.
We will refund or send another invoice for the difference to adjust.

Any questions, ask us freely!

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