FAQ

Please register your full name and address accurately.

Using initials or nicknames may result in your order being held or returned, depending on local regulations. Ensure all information is correct before completing your purchase.

Product specifications are listed on the product page.

If you have any additional questions, feel free to contact our staff via chat.

Heaven's Points are rewards you earn when you make a purchase from our store. You can use them for discounts on your next purchase!

Click here to learn how to use them.

The way to contact us is through our chat — just click the chat icon in the lower right corner of our site to get started.

If you have an account with us, please log in before messaging, as your message may be given lower priority otherwise, or it may take longer to resolve your inquiry.

You'll be able to receive instant responses from our AI assistant, Mizu. If you don't get the answer you're looking for, you can always reach a real staff member by clicking the "Connect to Agent" button in the chat.

A product labeled as "Pre-Order" is a reserved item that will be ordered from the vendor after you place your order.

We will contact you with the estimated shipping date once your order is confirmed.

For more details, check the Pre-Orders page.

The shipping cost is automatically calculated when you add items to your cart and enter your address.

If there are any discrepancies in the shipping cost after you place your order, we will contact you via chat.

The shipping cost displayed at checkout is an estimate. In some cases, especially when purchasing multiple items at once, the shipping cost may appear higher than the actual rate.

We verify the shipping cost after receiving your order. If you are charged more than the actual amount, we will refund the difference.

If you'd prefer to pay the exact amount upfront, feel free to contact us, and we will provide you with an invoice.

Please select your preferred courier when checking out.

If you're unsure whether the delivery address falls under a remote area surcharge, please select the regular rate. If additional shipping charges apply, we will send you an invoice after you place your order.

We typically ship orders within 3 to 5 business days after receiving them.

No, customs duties are not included. We only charge for the product and shipping.

If you've purchased the wrong product, please contact us via chat as soon as possible.

Please note that changes made after the inventory is secured may incur a fee.

A handling fee will be charged for cancellations or product changes made more than 6 hours after the order is placed.

If a handling fee applies, a representative will provide further details.

Learn More.

Yes, you can!

If you'd like to order additional items, please contact us via chat.

Please contact us as soon as possible via chat if you need to change your address.

Note that we cannot change your billing address. In such cases, we will cancel your order and create a new one for you.

Yes, it is possible to combine the orders.

If no specific request is made, the orders will be shipped separately.

We take great care in packing most rods in solid PVC tubes, and some rods with hard cases are packed in thick carbon boxes for extra protection.

While there is still a small risk, we work hard to minimize it every day.

If you have any concerns or questions, please feel free to contact us.