FAQ
If you have further questions, please contact us through the chat in the lower right corner!
Store and Contact
Can I use initials or a nickname when registering my name?
Can I use initials or a nickname when registering my name?
Please register your full name and address accurately.
Using initials or nicknames may result in your order being held or returned, depending on local regulations. Ensure all information is correct before completing your purchase.
Where can I find product specifications?
Where can I find product specifications?
Product specifications are listed on the product page.
If you have any additional questions, feel free to contact our staff via chat.
What are Heaven's Points?
What are Heaven's Points?
Heaven's Points are rewards you earn when you make a purchase from our store. You can use them for discounts on your next purchase!
Click here to learn how to use them.
How can I contact for messages and inquiries?
How can I contact for messages and inquiries?
The way to contact us is through our chat — just click the chat icon in the lower right corner of our site to get started.
If you have an account with us, please log in before messaging, as your message may be given lower priority otherwise, or it may take longer to resolve your inquiry.
You'll be able to receive instant responses from our AI assistant, Mizu. If you don't get the answer you're looking for, you can always reach a real staff member by clicking the "Connect to Agent" button in the chat.
Ordering and Shipping
What does it mean if a product has "Pre-Order" in the title?
What does it mean if a product has "Pre-Order" in the title?
A product labeled as "Pre-Order" is a reserved item that will be ordered from the vendor after you place your order.
We will contact you with the estimated shipping date once your order is confirmed.
For more details, check the Pre-Orders page.
How can I find out the shipping cost?
How can I find out the shipping cost?
The shipping cost is automatically calculated when you add items to your cart and enter your address.
If there are any discrepancies in the shipping cost after you place your order, we will contact you via chat.
My shipping cost seems very expensive. Is it correct?
My shipping cost seems very expensive. Is it correct?
The shipping cost displayed at checkout is an estimate. In some cases, especially when purchasing multiple items at once, the shipping cost may appear higher than the actual rate.
We verify the shipping cost after receiving your order. If you are charged more than the actual amount, we will refund the difference.
If you'd prefer to pay the exact amount upfront, feel free to contact us, and we will provide you with an invoice.
How do I choose the correct shipping rate?
How do I choose the correct shipping rate?
Please select your preferred courier when checking out.
If you're unsure whether the delivery address falls under a remote area surcharge, please select the regular rate. If additional shipping charges apply, we will send you an invoice after you place your order.
How long does it take to ship my order?
How long does it take to ship my order?
We typically ship orders within 3 to 5 business days after receiving them.
Are customs duties included in my order?
Are customs duties included in my order?
No, customs duties are not included. We only charge for the product and shipping.
After Ordering
What should I do if I purchased the wrong product?
What should I do if I purchased the wrong product?
If you've purchased the wrong product, please contact us via chat as soon as possible.
Please note that changes made after the inventory is secured may incur a fee.
Is there a fee for cancellations or product changes?
Is there a fee for cancellations or product changes?
A handling fee will be charged for cancellations or product changes made more than 6 hours after the order is placed.
If a handling fee applies, a representative will provide further details.
Learn More.
Can I add items to my order after purchase?
Can I add items to my order after purchase?
Yes, you can!
If you'd like to order additional items, please contact us via chat.
Can I change my address after placing an order?
Can I change my address after placing an order?
Please contact us as soon as possible via chat if you need to change your address.
Note that we cannot change your billing address. In such cases, we will cancel your order and create a new one for you.
I placed two orders, can you ship them together?
I placed two orders, can you ship them together?
Yes, it is possible to combine the orders.
If no specific request is made, the orders will be shipped separately.
Is there a possibility that a rod may break during transport?
Is there a possibility that a rod may break during transport?
We take great care in packing most rods in solid PVC tubes, and some rods with hard cases are packed in thick carbon boxes for extra protection.
While there is still a small risk, we work hard to minimize it every day.
If you have any concerns or questions, please feel free to contact us.