We have compiled a list of frequently asked questions from our customers.
If you have further questions, please contact us through the chat in the lower right corner!

Before Order

The shipping cost will be calculated automatically when you add the items you want to buy to your cart and register your address.

After you place your order, we will contact you via chat if there is any discrepancy in the shipping cost.

I would like to know the shipping cost.

Our shipping rate at checkout is an estimation. 
In some cases when you buy two or more items in once, the shipping may be displayed at a higher rate than actual rate. 
We check the shipping after we receive your order. If you pay more money than we need, we refund it to you. 
If you would like to pay the actual amount only, please feel free to contact us. 
We will send you an invoice. 

We usually ship within 3 to 5 business days after receiving your order.

This is a reserved item and will be ordered from the vendor.
We will contact you about the shipping date after your order is placed.

For more information, click here.

We will check to see if the product is available for immediate delivery.
Pre-Order items take longer than regular orders, so please allow a few days for delivery.

Specs are listed on the page, but if you have any additional questions, please contact our staff via chat.

Not included. We only charge for the product and shipping.

When you make a purchase from our store, we will give you Heaven's Points to use in our store.
Please use them for your next purchase!

Click here to see how to use them.

Please select the courier you wish to use.
If you are not sure if the delivery address is remote rate price, please pay the regular rate.
After placing an order, we will send an invoice for additional shipping charges to the applicable customer.

Please make sure to register your name and address correctly.
Please note that your order may be put on hold or automatically sent back to us depending on the local decision.
Please make sure that the information you have registered is correct before proceeding with your purchase.

Please contact our staff by clicking on the "Start Chat" icon in the lower right corner.
Please note that we may not be able to respond to inquiries made without being logged in, or to messages sent via e-mail.

Please be sure to use the chat function while logged in.

After Order

Changes made after inventory is secured may incur a fee.
Please contact us via chat as soon as possible.

A handling fee will be charged for cancellations or product changes made after 6 hours of order placement.
If a handling charge is incurred, a representative will explain the details at a later date.
Read more

Of course you are welcome.
If you would like to order additional items, please contact us via chat.

Please let us know as soon as possible via chat.
Also, we cannot change your billing address. We will cancel your order and send you a new one.

Yes, it is possible.
If there is no request from the customer, the order will be shipped as is.

We pack most rods in solid PVC tube. (Some rods with a hard rod case, we pack them in thick carbon box. 
There is still a few possibilities but we are trying to minimize the risk every day. 

Please feel free to contact us when you have a question. 
You can find a chat popup in the lower right corner.