Apologies for our customer service

Apologies for our customer service

Apr 29 2020 0 Comments

Apologies for our customer service


This is Matt from Japan. 
We hope you're all well and things settle down soon.

Very pleased that recently we've had so many orders from our international customers.
Thank you so much!

However,
under the COVID-19 situation, many staff members have been off to care for their children at home.

So very few staff members have to do all tasks like inspection, packing, and reply to inquiries.

To provide a better shopping experience, we've been trying to reply as soon as possible.

I would appreciate your understanding that it takes much more time for us to reply to your inquiries.

Also, we have a problem with our communication system.
if you haven't received any reply from us, please let us know by the contact form here.



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